FAQ

You have to select the model you want to order and provide us with a photo of your choice that will be 3D printed on your selected model. At the time of ordering after selecting the model, you will have to upload your photo. Please make sure that the resolution and format meets the requirement to ensure a good quality 3D print.

Orders can be changed / cancelled only if they have not gone into 3D printing production. If you need to make changes or cancel your order, please call us at +971-50 383 6480 or email us at [email protected]

It takes up to 24 hours’ time to process a cancellation request.

Once cancellation is approved and processed, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 15 days depends on the issuing bank of the credit card.

We accept the following mode of payment:

• Cash on Delivery
• Credit / Debit Card
• Paypal
• Bank Transfer

Currently we delivery only in UAE.

Your order will be delivered through our courier partners within 5 working days upon confirmation of order.

Standard delivery is free of charge.

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at [email protected] or call us at +971-50 383 6480 (8:00 AM-6:00 PM, Sunday-Thursday).

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We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you, please write to us at [email protected] or call us at +97150 383 6480 (8:00 AM- 6:00 PM, Sunday-Thursday).

We do not guarantee refund for cases where:
Items are delivered to an incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
Product quality problems caused by improper handling of the product.

Let us know how we failed to meet your expectations and we will fix it at the earliest. You can write to us at [email protected] or call us at +97150 383 6480 (8:00 AM- 6:00 PM, Sunday-Thursday).

We collect name, email, and phone number upon registration or in case of order placement. The point of collecting the data is to facilitate and communicate order and delivery statuses, as well as to provide customers with product support and information about our latest promotions and offers. Your data is secure and protected; we don’t share your personal data points with any 3rd party without your prior consent.